It can be scary to have a contractor in your home when you know nothing about the HVAC company you’ve called or if you have never worked with them in the past. Will they repair your system properly? Will they try to sell you services or products you don’t really need? And how do you know if they are qualified for the job?
We are here to help you learn how to pick out the right contractor for your air conditioning, heating, or indoor air quality installation or repair. Ask yourself these questions to make sure your technician is qualified for the job.
Are they accredited with the Better Business Bureau?
If you are unsure of whether you are working with a credible business, the first place to check is with the Better Business Bureau. This is easy to do from the BBB website, and many contractors post a link to their Better Business Bureau profile on their websites. Ideally, you should work with a contractor with an A+ rating—like ours!
Do they carry any professional certifications?
One of the most widely-recognized certifications in the industry comes from NATE (North American Techncian Excellence). NATE-certified technicians have demonstrated an ability and knowledge that only the top technicians have. You won’t find this with every company!
You can also check for certifications from major manufacturers. If a brand like RUUD or Trane believes in a company enough to make them a preferred contractor for their label, you know a contractor is worth your time and will deliver quality products and service.
Do they offer a guarantee?
If a company is truly proud of the work they do, they will usually offer a guarantee to prove it. For example, we offer a 60-day money-back guarantee because we are so confident in the quality of our work. We also uphold manufacturer warrantees and will do whatever we can if you’re not satisfied for any reason.
Do they have a local headquarters?
Too many fly-by-night companies and newcomers, or even scammers, try to hook customers by going door to door to advertise service or by offering extremely low prices that seem (and probably are) too good to be true. Make sure your company has a local address where technicians and customer service representatives meet for training, store equipment, and more.
Do they offer all the services you need?
We recommend choosing a company based on the overall services they offer, not just the one you need right now. You might be looking for AC installation and find a qualified installer who won’t be able to help you when your system breaks down. It’s helpful to have the name of technicians you can trust at any time you need them.
Are you looking for commercial services?
If you are looking for commercial HVAC services specifically, be sure you haven’t chosen a technician who normally only works on residential heating and air conditioning systems. Commercial HVAC specialists train on these larger systems as well as the special ventilation and air balancing needs these units have.